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Debt Collectors

If you fall behind in repaying your creditors you may be contacted by a "debt collector." A debt collector is any person, other than the creditor, who regularly collects debts owed to others. You should know that the Fair Debt Collection Practices Act requires that debt collectors treat you fairly. Under a 1986 amendment to the Fair Debt Collection Practices Act, this includes attorneys who collect debts on a regular basis.

The Fair Debt Collection Practices Act was passed by Congress in response to abusive conduct by collection agencies. The purpose of the Act is to provide guidelines for collection agencies which are seeking to collect legitimate debts, while providing protection for debtors.

Can Collectors contact you?
A collector may contact you in person, by mail, telephone, telegram or fax. However, a debt collector may not contact you at inconvenient times or places, such as before 8 a.m. or after 9 p.m., unless you agree. A debt collector also may not contact you at work if the collector knows that your employer disapproves of such contacts.

Can Collectors contact family, friends or work-place?
A Collector may not contact anyone else to discuss the Debt with them. Collectors may contact other people, one time only, to find out where you live, work and what your phone number is.

What should a Debt Collector tell you about the Debt?

The Collector has 5 days after the first contact with you to:

The written notice must include:

Debt collectors may not state that:

No unfair practices.
A debt collector may not engage in unfair practices when they try to collect a debt from you.

Debt collectors may not:

No harassment.
Debt collectors may not harass, oppress or abuse you or any third party they contact.

What Remedies Are Available If The Debt Collector Violates The Law?

Under the Fair Debt Collection Practices Act, you have the right to sue a debt collector in state or federal court within one year from the date of the violation. If you win, you may recover damages in the amount of any losses you suffered as a result of the violation, plus an additional amount of up to $1,000.00. You may also be able to recover court costs and attorney fees.

If the same debt collector has engaged in unlawful conduct with a number of consumers, it may be possible to find a lawyer who will file a class action lawsuit.

Where Can I Report Legal Violations By Debt Collectors?

In most states, you may report the agency's conduct to the state Attorney General's office.

You may also contact the Federal Trade Commission (FTC) if you have a problem with an out-of-state debt collection agency.

Federal Trade Commission
One Bowling Green Ste. 318
New York, NY 10004
1-877-382-4357 (877-FTC-HELP)

Full text of the law governing third party collection of debts.

Three general strategies that will help anyone battling a debt problem.

  1. Start a record of every conversation you have, from here on out, with lenders, credit bureaus, bill collectors, etc., by phone or in person. Be aggressive on the phone. Get names and write them down, along with dates and key discussion topics, including any agreements reached or promises made.

  2. Save all related mail, including postmarked envelopes. When it's your turn to send something important, go to the post office and ask for a registered or certified letter and request a receipt that proves it was received.

  3. Be courteous, but make it clear to everyone involved that you know your rights, are keeping careful records, and won't be intimidated.
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